Bulk remove background failing

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Creative production remove background is failing - all files listed as error instantly - no suggestion of fix

N8.

Hey @jesse_8378
Help us. Help you.
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
Make sure to hide your personal information.

Cheers

Nate

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jesse_8378Author

Participant

Last two jobs (.jpegs / remove background for #FFF), instant fail (email comes through instantly rather than the few minutes it usually takes). Re-exported files to try difference - same result. Can see no difference to my usual workflow.

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Tarun Saini

Community Manager

Hi @jesse_8378,

Thanks for your response. Could you please let us know which browser you are using? Did you try using another browser? Also, please share a screen recording of the issue so we can investigate further.

Regards,

Tarun

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