Can't access

Hello,

I’m currently located in Spain, but I’m unable to access Adobe Firefly. I receive the following message:

“Can’t access. Sorry, Adobe Firefly isn’t available in your region.”

I have an active paid monthly Adobe subscription and currently have 4,000 generative credits on my account. I’m therefore concerned that I’m paying for a service and have available credits, but I cannot access Firefly.

Could you please check my account and clarify why Firefly is being blocked?

In particular, could you please verify:

• my account country/region;

• my subscription and billing region;

• whether Firefly is available for my current plan in Spain;

• whether there is any issue with my account or IP/location detection.

I’m physically located in Spain and would like to use the Firefly features included with my subscription.

Please let me know what needs to be changed or fixed on my account to restore access.

Thank you.