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jose manuel29619987mnai
Participating Frequently
April 2, 2025

can't download firefly videos

  • April 2, 2025
  • 9 replies
  • 293 views

i cant download any generated video, so im paying for nothing, i have tried in every browser and still the same

9 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
April 4, 2025

I think if you create a new post, you can upload it. Please tag me in that post (type @droopydog500 ) and I will merge it into this thread.

 

    droopy

Adobe Community Expert (not an Adobe employee)
    J
    jose manuel29619987mnaiAuthor
    Participating Frequently
    April 4, 2025

    how can i upload the screen recording?

    J
    jose manuel29619987mnaiAuthor
    Participating Frequently
    April 3, 2025

    i can generate the videos but can't download them

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 3, 2025

    Hi jose manuel29619987mnai!

    Sorry to see that. We'll share the issue with the product team. Please provide the following info to investigate the issue further:

    What OS and the browser version are you using? 

    Could you share a screen recording of the issue? 

     

    Thanks, 

    KR

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    April 3, 2025

    Hi @jose manuel29619987mnai,

     

    Were you able to generate a video?  I ask, because in that screen shot it looks like it is before you have generated a video. 

     

    Is it possible you are typing in a prompt, pressing "generate" and it is not actually generating? Or are you able to play a generated video in the generation page?

    Adobe Community Expert (not an Adobe employee)
      J
      jose manuel29619987mnaiAuthor
      Participating Frequently
      April 3, 2025

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 3, 2025

      Sorry to ask more questions. Where are you seeing this error? Could you show us the whole browser window when you receive the error.

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      J
      jose manuel29619987mnaiAuthor
      Participating Frequently
      April 3, 2025

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 3, 2025

      Unfortunately, images do not come through when you reply via email. You have to upload them via the web interface.

       

          droopy

      Adobe Community Expert (not an Adobe employee)
      J
      jose manuel29619987mnaiAuthor
      Participating Frequently
      April 3, 2025

      --
      *José Manuel Menéndez A.*


      Personal info removed by mod

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 2, 2025

      Hello @jose manuel29619987mnai,

      What happens when you try to download the video? What OS are you using?


      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      J
      jose manuel29619987mnaiAuthor
      Participating Frequently
      April 2, 2025

      [image: 3FFA92DB-7130-4979-A829-F1C09D7E29A9_4_5005_c.jpeg]

      im using SAFARI

      --
      *José Manuel Menéndez A.*


      Personal info removed by mod

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