can't get prompt to work on uploaded image, just get exclamation point in box

sorry, brand new to all this and thought I was just reporting a bug - you can delete this post if you want. The image is a jpg and I was asking it to regenerate with the correct dimensions and gave those - no altering of the image basic composure.  I tried with gemin nano and it did nothing.  I tried to do it with gpt 1.5 and that’s when I got exclamation point.  I tried a different image, same prompt, same size same everything, with gpt 1.5 and it did exactly what I asked.  I did 6 more with gpt 1.5 and got what I wanted.  Tried the first image again with gpt 1.5 and it forced it over to gemini nano so I tried again and got exclamation point.  Tried to force it to gpt and exclamation point.  I deleted that image from my library, cleared cache, resaved flatten version and tried again… still exclamation points.

Hi ​@Shea308864140ub6,

Thanks for reporting this. It sounds frustrating when image editing doesn't produce any results and only shows an exclamation mark.

To help narrow down the cause, could you please share a few details?

• What type of image are you uploading (JPG, PNG, HEIC, etc.)?
• Approximately how large is the image file?
• Which browser and operating system are you using?
• Does the exclamation mark appear immediately after clicking Generate, or after processing for a while?
• Could you share a screenshot of the error or the exclamation mark?
• What prompt were you using when the issue occurred?
• Does the same behavior happen with other images, or only this specific image?
• Are you able to generate images normally without uploading a reference image?

A few troubleshooting steps to try:

1. Refresh the page and try again.
2. Open Firefly in an Incognito/Private browser window.
3. Clear your browser cache and cookies.
4. Try a different supported browser (Chrome, Edge, Firefox, or Safari).
5. Resize or compress the image and try again.
6. Upload a different image to see if the issue is specific to the original file.
7. Temporarily disable browser extensions, especially ad blockers or privacy tools.

Regards,

Tarun