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DAVID3752107902q5
Participant
August 15, 2025

Can't load item from Generation history in Firefly

  • August 15, 2025
  • 1 reply
  • 206 views

When looking at past generations in Files>generatation history. it attempts to load but never opens. 
Just says "Can't load generation history"

    1 reply

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    August 15, 2025

    Hello @DAVID3752107902q5,

    Thank you for your message. 

     

    What OS and browser are you using?  Can you try another browser as a test and see if it works in that browser?

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    PurpleLivings
    PurpleLivings
    Participant
    March 21, 2026

    I am experiencing the same issue which is unfourtanate its like credits gone down the drain. I tried clearning cache, switching browsers, and using incognito mode as well. I am on a Mac. Tried with Chrome, Safari, and opera! 

    O
    Community Expert
    Oh.N8Community Expert
    March 22, 2026

    Hey ​@PurpleLivings 

    It does happen from time to time. Your generation history will return. Just a bit of patience. 

    I find downloading certain images/ videos that I plan to use in the future helps alleviate this problem.
     

    Cheers

    Nate

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