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May 26, 2023

Can't load, We encountered a safety issue with this image. Please try again.

  • May 26, 2023
  • 1 reply
  • 143 views

I used the tool for the first time yesterday and I was only able to do one test.
After 10 minutes of use, I got stuck with a message that has been permanent since then.
The tool is not really reliable in the end.

1 reply

J E L
Community Expert
Community Expert
May 26, 2023

Hi @30078063, I'm sorry to hear about your experience. There are known restrictions in the Beta app. Please read the pinned replies in this thread. https://community.adobe.com/t5/adobe-firefly-beta-discussions/firefly-beta-is-open-having-access-issues/td-p/13810268

 

Please check to make sure you meet the requirements and if you continue to experience the loading issue after trying recommended fixes, let us know.