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V
Vadym Borz
Participant
June 20, 2025

can't pay

  • June 20, 2025
  • 3 replies
  • 542 views

I can't pay for the Firefly package, it's pulling up the country of Ukraine. I'm currently in Croatia and want to pay with a Croatian card. For over a year now, charges have been made from this card and everything was fine. Now I've encountered this problem! Can you tell me how to change the country?

And tell me the cost of
Adobe Firefly Standard for Croatia please

 

Please send me the answer to my email

[Remived personal info by Moderator]

3 replies

C
chesnomarina
Participating Frequently
June 25, 2025

Here it is: Re: I can't pay for Adobe Firefly credits, I get a... - Adobe Product Community - 15385071

C
chesnomarina
Participating Frequently
June 25, 2025

Hi there!
I've got the same problem with purchasing the new Firefly Standard plan.

I was using my turkish card for couple of years, since I live here. But now I can only pay for e.g. Photgraper plan but not buy any AI credits.
Please help!
I've wrote in another thread as well but nobody replied T_T

S
Community Manager
SamarthSCommunity Manager
Community Manager
June 20, 2025

Hi @10219556_Борзенко4165

 

Thanks for reaching out. I checked your Adobe account, and it is set with Ukraine as the country. 

Please follow the link to change the country. If you need more help with your country change, feel free to reach out to the chat support in the lower right corner of the link. 

 

Thanks 



^Sam
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