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Participant
August 8, 2025

Can't save some items to generation history

  • August 8, 2025
  • 2 replies
  • 118 views

I am getting error too often when generating video using Firefly

 

"Can't save some items to generation history"

2 replies

Participant
July 5, 2026

I have lost thousands of credits with the same issue and degraded images, what are we paying for?

Tarun Saini
Community Manager
Community Manager
July 7, 2026

Hi ​@Amoticons,

 

Welcome to the Adobe Firefly Community! We’re sorry to hear about this. To help us investigate, could you share a few details about the generations that consumed credits? Specifically, what model you were using, the prompts involved, and whether you encountered any error messages or unexpected behavior during generation.

If possible, please include screenshots or screen recordings showing the issue and examples of the degraded results you're seeing.

Regards,

Tarun

Kartika Rawat
Community Manager
Community Manager
August 8, 2025

Hi gajendra_2480!

Sorry about the issue. Could you try logging out and back into your Adobe account and see if it helps?

 

Let us know.

Thanks,

^KR

Participant
July 5, 2026

I’d also like to have my lost credits back!