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Can't Upload Image to Firefly Generative Video

8 replies
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The upload image button has disappeard from my interface.

Desktop

D

danielle_lemons

Participant

Is there an update on when this will be resolved?

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droopydog500

Community Manager

Hello @tomcantrell,

Thank you for your message. I am sorry you are having this problem.

What browser (and version) are you using?

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)

tomcantrell

Inspiring

Chrome. Also tried Edge.

Thanks!
Tom

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Kartika Rawat

Community Manager

Thanks for bringing this up. We'll share this post with our engineers to look into it.

^KR

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tomcantrell

Inspiring

I'm having the same problem. I am using Windows 11. The drag-and-drop area left of the prompt is greyed out. Can you give me some idea when this will be fixed? Thanks!

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droopydog500

Community Manager

Hello @Leo Lopez,

Thank you for your message. I am sorry you are having this problem.

Can you please tell me what operating system and browser you are using along with the versions?

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)

Leo Lopez

Participant

firefly import image function not available in firefly Video AI

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droopydog500

Community Manager

Hello @grege22471193,

Thank you for your message. I am sorry you are having this problem.

Can you please provide a screen shot showing the issue and tell us what operating system and browser you are using along with the versions.

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)

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