Skip to main content
Participating Frequently
September 12, 2025

Can’t upload photos

  • September 12, 2025
  • 5 replies
  • 865 views

The app won't let me upload photos at all. iPhone current iOS 

5 replies

Community Manager
September 16, 2025

Hi @CJ36784213f0c7,

 

Thanks for sharing the issue. The product team is aware of it, and a bug has been raised for it.

We appreciate your patience. 

 

^Sam
Participant
September 14, 2025

Upload image function never loads any image after selecting it from galary 

Community Manager
September 15, 2025

Hi @Imaging Reflax

I'm sorry about the issue. What happens when you try? Please check for any pending updates for the application. Could you please create a screen recording that illustrates the problem?

Merging thread with similar issues. 
Thanks 

^Sam
droopydog500
Community Manager
Community Manager
September 13, 2025

Hi @free panther,

 

I merged your message with a similar report. Can you please answer the same question I asked the other person, what happens when you try?  Could you please create a screen recording that illustrates the problem?

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
Participant
September 13, 2025

On my iPhone 14 Pro with the latest OS, firefly will not let me upload an image. If I delete the app and restart the phone and re-download the app it will work once but not again. 

droopydog500
Community Manager
Community Manager
September 13, 2025

Hello @Weezypain,

Thank you for your message. 

What happens when you try?  Could you please create a screen recording that illustrates the problem?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)