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Lilian37607412113i
Participant
May 24, 2024

Can't use my credits

  • May 24, 2024
  • 1 reply
  • 184 views

Hello,

I subscribed to Firefly premium which I then cancelled as I only needed it for one month, but since then I've been unable to use my remaining credits even though it was clearly specified that I could use my subscription for the rest of the month. I would like to regain access to my credits or be reimbursed.

Thank you in advance,

Lilian

    1 reply

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 24, 2024

    Hello @Lilian37607412113i,

     

    I am sorry you are experiencing this problem.

     

    This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

     

    Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

     

    If your browser blocks the Chat window, try the troubleshooting tips here:

    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

     

    You can also send a message through X (formerly Twitter) to @AdobeCare.

     

    Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
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