Participant

Can't view generative credits

Forum|Forum|4 months ago
March 16, 2026
8 replies
104 views

[PII removed by Mod]

Pinned Reply By Hajar Toutsi

Hi everyone,
Thanks for taking the time to report this.

Update: This issue has been resolved.

We’ve escalated this issue to the product team, and they’re already aware of it. We appreciate your patience while a fix is being worked on.

Thank you.

Hajar

Hajar Toutsi

Community Manager

Hi everyone,
Thanks for taking the time to report this.

Update: This issue has been resolved.

We’ve escalated this issue to the product team, and they’re already aware of it. We appreciate your patience while a fix is being worked on.

Thank you.

Hajar

IDAP-VIZ

Participant

Even after paying the subscription, i am still getting the error "unable to load generative credits" and my photoshop says" you dont have enough credits. please buy" even after paying 32 dollars for 7000 generative credits

i am attaching the screenshot as well

[PII removed by Mod]

Hajar Toutsi

Community Manager

Hi IDAP-VIZ,

Thanks for flagging this.

This issue should now be resolved. Please check to see if it still persists; if it does, we’ll escalate it again.

Let us know.

Hajar

M

Ming Sanchez

This has not been resolved, I am having the same issue.

L

livtaylorAuthor

Participant

Firefly can not view my user AI credits, I have checked my account they are there, but I cannot use any platform but firefly 4
User count cannot be retrieved

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