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5 replies

Known Participant
November 8, 2024

ok thank you 

 

droopydog500
Community Manager
Community Manager
November 7, 2024

Something with that image is triggering it. The image fails for me with any prompt.

 

When I take a screen shot of that image and use the screen shot rather than the original image, it works.  That might be a temporary work around until the problem with the original image is diagnosed.  Also, recommended that the aspect ratio of reference images be 16:9 rather than 1:1.

 

     droopy

Adobe Community Expert (not an Adobe employee)
Known Participant
November 7, 2024

Known Participant
November 7, 2024

repeatedly , no one video at at time, I was origianlly trying to do my grandmother but It also said the image violated guidelines

Kartika Rawat
Community Manager
Community Manager
November 6, 2024

Sorry about that. In addition to the above questions, could you share the reference image with us to test? 

 

Let us know. Happy to investigate.

Thanks,

KR