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dianeh1252050
Participant
July 26, 2024

cannot download files from adobe

  • July 26, 2024
  • 2 replies
  • 173 views

Whenever I want to download a stock image or something I have created in Firefly I am not able to download it on my macbook pro.  when I press the download button the download symbol only appears for a split second and the file does not download.  I am able to download from other sources such as Wetransfer etc no problem.  This only happens with Adobe.

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 26, 2024

@dianeh1252050 turn off any pop up blockers.

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
July 26, 2024

Hello @dianeh1252050,

Thank you for your message. I am sorry you are having this problem. 

What breowser and operating system are you using? If you try another browser as a test, does it work there?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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