cannot Download Firefly video editor "The project failed exporting. Please try again later."

I’ve already described everything in detail in the email and attached the logs as well

Hi Monica, Thank you for providing additional details. It looks like we are timing out on accessing a media. Usually the console log can have useful additional details to debug and troubleshoot the issue. So could you please send us the entire log? In the console panel of the browser, right click and 'Save as' and share the resulting file? thanks again

Pruth

pshankar@adobe.com

I already mentioned which browser version I use Browser: Google Chrome Version 144.0.7559.60 (64‑bit)

, and as for the system, it's Windows 11 Pro 25H2
When I want to open it from another browser, I can't do it from the Edge browser. Since they are not supported in the same way as Mozilla and others 

Email: █████████████████

Video export consistently fails with the error VideoExportHzCompositionError (“Frame readiness check timed out”).

Description: When exporting a video in Firefly Video Editor (BETA), the export never completes. The browser console shows the following error:
Video Export Failed, Error Response
error_code": "VideoExportHzCompositionError",
message": "Error from AppProcess: Frame readiness check timed out
Additionally:
VideoExportServiceUnknownErrorError: An unknown error has occurred

What I tried:

• cleared cookies and cache

• disabled all browser extensions
  My internet connection is stable (600 Mbps). I was able to successfully export the project once, but after reviewing it I made a small adjustment (most likely shifting the timing of the entire project without adding any effects). After that change, I was no longer able to export the video at all, despite dozens of attempts with different quality settings, FPS values, and other export parameters.

The issue persists.

• File size: 18.02 MB

• Duration: 12.01 seconds

Firefly Video Editor (BETA)

• Browser: Chrome Version 144.0.7559.60 (64‑bit)

• OS: Windows 11 Pro

PII removed by moderator

Monica - sorry to hear you are running into problems exporting. You mentioned you downloaded one video version already, does it mean you tried once to downloaded and succeeded, made some edits, and then couldnt download? Is this problem still persisting?