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Participant
August 21, 2026

Cannot load from generation history.

  • August 21, 2026
  • 3 replies
  • 45 views

From the Firefly Generation History screen, I click the video’s Open menu option. Rather then open the generation window with the video and its prompt, I get an empty prompt and the message “Can not load from generation history”, It seems to happen for every history item I try I’ve tried it on Edge and Firefox and neither work. It seemed to work OK a few hours ago.

    3 replies

    Participant
    August 22, 2026

    I am experiencing the same issue. Generation History cannot load any of my previous video generations. I have tested both the Adobe Firefly Android app and Chrome browser (Desktop site), but the same error appears: “Unable to load items from generation history.”

    I still have the downloaded MP4 from one of the affected generations. I specifically need to recover the original generation settings, especially the Seed, if it is still available on Adobe’s servers.

    Could Adobe please investigate whether the generation data and original Seed can be recovered?

    N8.
    Community Expert
    August 22, 2026

    Hey ​@courageous_creationf181 
    Have you tried to download from your Creative Cloud App?
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share


    Cheers

    Nate

     

    N8.
    Community Expert
    August 21, 2026

    Hey ​@Eager_Ocean9034 

     Could you try in private browsing/incognito mode or in another browser as a test?

    Cheers

    Nate