cannot use the Upscale option in generate video

Hi brianb75466007!

Could you share a screenshot of the issue? We have seen a similar issue with the upscaling video feature and want to confirm. 

Thanks, 
Kartika

Hey, brianb75466007!

As a first step, could you try these quick fixes?

• Clear cache and cookies: Sometimes a simple refresh clears the block.

• Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

If it's still failing, please share the following details so our team can investigate:

• A full-screen recording showing exactly what happens from start to finish.

  
  

Thanks,

Gabriel