cant' use firefly although it says I have full credits

Hello @Jeannine37946795upp7,

Are you on an enterprise account?  If so, it appears you are not configured to have access to Firefly on the enterprise account. You need to see your local Adobe Administrator in your organisation to have them grant access. If you are not sure who that is, start with your information technology group.

My best,

    droopy

Thanks for your help 🙂 here is the print screen (german)

Hello @Jeannine37946795upp7,

Thank you for your message. I am sorry you are having this problem. 

Are you getting an error message? Can you please include a screen shot of what you are seeing?

Thanks,
    droopy