A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
The full prompt you were using.
Copies of any reference images, keyframes, or original images used.
Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.
Common problems
Trademarked / Copyright
Political figures / Celebrities
Long complicated prompts (often from ChatGPT) (short easy to read prompts tend to work very well)
busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is.
Anything to do with Children
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)
or
- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on... Many Generation Models will not generate anything to do with children.