Constantly getting 'Something went wrong. Please try again later.' on all image / video models

Hey, interesting_solution881b!

I'm so sorry you are getting that error on every image and video model. Let's get this sorted out for you!

First, could you try opening Firefly in an incognito/private window? Clearing your browser cache and cookies (and temporarily turning off any ad blockers or VPNs) should fix it in your main browser. Doing a quick sign-out and sign-in of your Adobe account also helps refresh your connection!

If none of those steps clear the error, please reply with the browser you are using and a quick screenshot of your screen (just be sure to blur out your email address or any private info first) so we can look closer!

Best,

Gabriel