cradits

Hi @seyoun_6679,

In addition to what @Oh.N8 said, what plan are you on and what Firefly service were you trying to use? Can you please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,

    droopy

Hey @seyoun_6679 

This has to be frustrating.

Could you provide a screenshot? 
Have you tried a different browser, log out and log in, clear cache?

thanks
Nate