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Sidhik Allanur
Participant
June 20, 2026

creative production job log tab is not working properly, i tried different browser but not working.

  • June 20, 2026
  • 1 reply
  • 4 views

Subject: Adobe Firefly Creative Production – Job Log Refreshing Automatically

Dear Adobe Support Team,

I am experiencing an issue in Adobe Firefly Creative Production.

Problem:
The Job Log page refreshes automatically and continuously. Because of the automatic refresh, I am unable to open, view, or inspect individual job details. The page keeps reloading before any action can be completed.

Expected Behavior:
The Job Log should remain stable and allow users to open and review job details without refreshing unexpectedly.

Actual Behavior:
The Job Log refreshes automatically, preventing access to job information and making it impossible to monitor completed or running jobs.

Impact:
This issue is affecting workflow monitoring and troubleshooting, as job details cannot be accessed.

Please investigate and advise on a solution.

Thank you.

    1 reply

    June 20, 2026

    Hey ​@Sidhik Allanur 

    Could you kindly provide the following? 
    A recording would definitely help.
    A Full Screenshot:
    Please provide a screenshot of your
    entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Cheers

    Nate