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gandyb85165678
Participant
March 20, 2025

Créditos generativos - erro de insuficiência

  • March 20, 2025
  • 1 reply
  • 113 views

Olá,

 

Tenho créditos mas não consigo usá-los! Recebo uma mensagem para requerer créditos.

Como posso resolver isso?

 

Cumprimentos,

Gandy

1 reply

droopydog500
Community Manager
Community Manager
March 21, 2025

Hello @gandyb85165678,

Thank you for your message. 

 

It looks like you are on an enterprise plan. Not all enterprise plans have Firefly video capability. If you are getting that error, it is likely it is not part of your enterprise's plan. Please contact your organisation's Adobe administrator. Adobe's guide on that is hereHow do I contact my Adobe administrator? If that does not work, contact your IT department. Your local Adobe admin can contact their Adobe account representative about adding Firefly video to your organisation's plan (if available—it is currently not available on EDU plans).

 

If you are not on an enterprise plan, please let us know.

 

Note, I also blacked out your name and email address in the image you posted, to protect your privacy.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)