Credits being taken out of balance when there is an error and video not generated. Message says please try later but the credits are being used up. Please reimburse credits

Hey ​@Tara27924806wvks 

Thank you for your message. 

If you don’t get a result, usually the credits come back. It might take a bit of time.
 

We need additional information to understand what is happening. Can you please reply with the following information:

• A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

An example of the prompt that you are using as well would help.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate