Skip to main content
Participant
September 19, 2026

Credits Deducted for Failed Generations

  • September 19, 2026
  • 3 replies
  • 19 views

Hello 
My credits were deducted and I did not get a video.
 I used Seedance 2.0 - 15 sec - Credit cost 600 
I can’t see the video file it disappeared when I clicked on it - but it said credit Generation failed. 
But if you look at my account I had 4000 Credits I generated 4 videos each for 600 credits - 1 failed - and now I have 1600 credits remaining -  I should have 2200 credits remaining. 

 

3 replies

N8.
Community Expert
September 19, 2026

Hey ​@beautiful_Penguin613a 
I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

 

Participant
September 20, 2026

Hi 
Yes I found it there -thanks for your help 

N8.
Community Expert
September 20, 2026

You are welcome