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Credits Deducted for Failed Generations

Forum|Forum|10 days ago
September 19, 2026
3 replies
19 views

Hello
My credits were deducted and I did not get a video.
I used Seedance 2.0 - 15 sec - Credit cost 600
I can’t see the video file it disappeared when I clicked on it - but it said credit Generation failed.
But if you look at my account I had 4000 Credits I generated 4 videos each for 600 credits - 1 failed - and now I have 1600 credits remaining - I should have 2200 credits remaining.

N8.

Hey @beautiful_Penguin613a
I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate