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Samir37903887qqpl
Participant
January 21, 2026

Credits Deplete

  • January 21, 2026
  • 2 replies
  • 19 views
 
It looks like 
Sorry, our servers are melting right now.
 
Uses up my credits. I have been tracking recently and noticed that it I am not getting a result and this uses my credits 
I also noticed that I have been getting better results with video genrations directly on Google Platform using Vids. Most of those genrations did not give the desired reulst even with the same prompt 
 
 

    2 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    January 22, 2026

    Hello @Samir37903887qqpl and @diecedent,

    Thank you for your message. 

    If a generation ends with an error, you should have the credits redeposited as long as you did not reload the page before the error. The credits might not be redeposited instantaneously. Can you check and see if they were returned?

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    D
    diecedent
    January 21, 2026

    why always my credit gone after failed generate because 

    servers are melting right now.
    Too many people are generating - standby and we'll be back soon.
    my credit waste so much
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