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Tony waz19
Participant
March 2, 2026

Credits gone

  • March 2, 2026
  • 2 replies
  • 12 views

Got Adobe Fi sub.

Was showing 800 credits but couldn't generate video "insufficient credits".

Reinstalled and resigned in - no change

Able to make 5 second vid next day now I have no credits

I am frustrated because I am paying for a service I can use

    2 replies

    Tony waz19
    Participant
    March 2, 2026

    Just the default adobe

    Peru Bob
    Community Expert
    Community Expert
    March 2, 2026

    Which model was that?

    And what resolution?

    Peru Bob
    Community Expert
    Community Expert
    March 2, 2026

    Which model did you use?

    Scroll down to Generative credit usage for image models:

    https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html?linkId=100000400332835

    Some models and resolutions are up to 250 credits per second.