Credits were taken 4 times when generating a video of 75 credits, that is a total of 375 credits, all gone, please refund

Hi ​@ohra1234,

This is a community support forum. We do not have access to your account here.

I do think what you have experienced is a bug and it has happened to me before. When you press generate, the app should not let you generate again until that generation completes. There seems to be a timing issue that if there is a delay in responding after you press generate, subsequent presses of generate are queued and all process when the user interface responds again.

I have asked for this to be looked at.

    droopy

Hey ​@ohra1234 

Which Model were you using? 
the Partner models tend to cost more than Firefly.
Firefly Adobe are the boxes in RED

Third party models are in grey.

Once you hit generate your credits are taken. Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous.

Cheers

Nate

How long was the video?

It may have been 75 credits per second.