Débit de 400 crédits bug

Hello @droopydog500 

Olivier36696143bdp3_0-1769156682514.png

Status haven't changed, still missing points 😞

Hi again @droopydog500 

Still not recovered the missing credits. I have now 2.780 (because still working on the tools...)

Ok, you should have received them by now if the process worked.  I will report this.

    droopy

Hello @droopydog500 

Tks a lot for your fast reply.

I hope to get back my credits. Actually, i've just checked, no restoration yet.

Unfortunately, I did not make any screenshot, only copy pasted the error message... and of course i've re-generate the video (for nothing, the result is just really not acceptable). So this morning i still had 4.000 credits, now 2.800.

I used this model and settings:

Olivier36696143bdp3_0-1769003317591.png

Hey @Oh.N8 

Tks a lot for your input.

Really??!

This is not supposed to work like that. Once you get to the store, when you pay, you're supposed to get what you've paid for.

Sad...

Hello @Olivier36696143bdp3,

Thank you for your message. 

Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

If not, can you please tell us what model you were using and the resolution and length. Did you happen to take a screen shot of the error?

Thanks,
    droopy

Hey @Olivier36696143bdp3 

Unfortunately, your points will be deducted. They don't restore points.
Cheers

Nate