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Participant
September 28, 2026

"Delete permanently" does not work, just freezes the screen. What is the alternative clear out old/unwanted files?

  • September 28, 2026
  • 2 replies
  • 15 views

The details are simple. “Delete permanently” has stopped working. I’m still dealing with photo files, but it no longer removes any of them. Instead, the screen freezes up and I have not found an override. Please state the alternative way to remove old/unwanted files.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    September 28, 2026

    Hi ​@Radiant_intuition8be8 how are you trying to delete files? Through the website, Creative Cloud Desktop app, etc? Does the issue occur with just deleting one file or when you try to remove multiples? Need more details to try and help. 

    Participant
    September 28, 2026

    I’m not looking for votes. Is there no technical staff able to deal with this bug?