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A
Alexei24461386cyno
Participant
June 5, 2025

Doesn't meet User Guidelines but doesn't explain why

  • June 5, 2025
  • 2 replies
  • 433 views

I've added the attached image and my prompt was - "This image was created by me in photoshop and shows a woman sitting practicing yoga by the sea. Please make the waves of the sea move naturally and gently against the rocks. Make it look like the woman doing yoga is breathing gently."

 

I get the message "Can't load
We can't process this prompt because the reference image
doesn't meet our User Guidelines. You can upload another
image and try again."

 

I can't  really figure out why it doesn't meet the guidance and it seems like the response from the bot could easily explain to the user (me) why it thinks it doesn't meet the guildlines - otherwise I could just spend hours trying to create things and have it say "try again" every time without explaining what needs to be changed. 

 

    2 replies

    A
    Alexei24461386cynoAuthor
    Participant
    June 6, 2025

    Thanks for your response. I don't have premium credits left to try again with a differnent image. I was testing out the features before buying/subscribing to anything and based on this I'll be checking out your competitors first because of it not working as prompted. 

    Thanks for your help 

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 6, 2025

    Thank you for your feedback, and we're sorry to hear about your experience. We understand how important it is to see results that match your expectations, especially when evaluating a tool before subscribing. While free credits are limited, your input is valuable and helps us improve. If you decide to give it another shot in the future, we’d love the opportunity to support you better. Wishing you all the best in your creative journey!


    ^KR

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 5, 2025

    Hi @Alexei24461386cyno!

    Sorry to hear that. I tried your prompt and the reference image, and able to generate images in Model 3. However, Image 4 is giving me error as well. I'll share the case with the team to see what's happening. In the meantime, could you try Image 3 and see if that helps?

     


    ^KR

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