Known Participant

download function not working on firefly

Forum|Forum|11 months ago
April 26, 2025
2 replies
144 views

i couldn't download the images

Imaging

Dan B 123723462356

Participant

I have the same problem, I generate images and when you click download it does nothing at all

Hajar Toutsi

Community Manager

Hi Dan B 123723462356,
Thank you for writing in.

To better understand the issue, please provide more details about your workflow and system setup. Which Firefly function were you using, and could you specify your Operating System (OS) and Browser (including version numbers)?

If possible, sharing a full‑screen recording of the behavior would also be very helpful.

In the meantime, please try another workaround: go to your Generation History tab, select the three dots in the upper‑right corner, and attempt to download the image from there.

Please let us know if this works. If the issue persists, share the details requested above and we’ll be glad to investigate further.

Hajar

droopydog500

Community Manager

Hello @Lisa_Baudry,

Thank you for your message.

Which function were you using? [text to image, generative fill, text to vector, ...]

When you say you could not download it, is that because the button was missing, or you pressed the button and got an error, or you pressed the download button and nothing happened.

Finally, please tell us the OS and browser you are using and their version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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