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Participant
July 11, 2023

downloading original image instead of generated

  • July 11, 2023
  • 4 replies
  • 320 views

Hi, when I hit download it downloaded the original image without changing, yes it is just adding the Firfly logo but not the other changing.

4 replies

Participant
November 2, 2023

As mentioned,

I was trying it with Microsoft Edge in Windows 10.
I just tried it with Apple Safari in MacOS Monterey 12.4

Also on Safari, I didn't even see a download button. There was a choice to "copy image" so I did that and created new from clipboard....and I got the original image. So even copying and pasting doesn't work1

Seems to me that's enough to conclude it doesn't work.

CMass
Community Manager
Community Manager
November 1, 2023

@J.33318226ganb Does this happen on other devices? This might be a long shot, if you're on a Windows machine, make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings. I'm curious if this is a Firewall issue. 

Participant
November 1, 2023

I guess I should add, I only just downloaded Edge yesterday, so I have the latest version of that.

Version 118.0.2088.76 (Official build) (64-bit)

Participant
November 1, 2023

Same with me! Did you figure out what the problem is?