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stevem19545731
Participant
June 26, 2024

Effect selection problem

  • June 26, 2024
  • 6 replies
  • 446 views

Selecting effects in the mobile version of Firefly is problematic.

Some categories are more touch sensitive than others, and close the panel without selection being made.

possibly more space for touch scrolling is required?

    6 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 23, 2024

    Hi all! Our engineers have verified that this is a bug and are currently investigating it. 

     

    Thanks. 

    KR

    -
    -MJ-
    Inspiring
    July 20, 2024

    Ich wollte gerade die Firefly App probieren. Sobald ich in der Ansicht Effekte bin und dort nach links scrollen möchte um einen der hinteren Effekte zu finden, schließt sofort die Effekte Ansicht und ich bin wieder auf der Startseite. Nutzung nicht möglich! 

     

    One Plus IN2023, Android 13 

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    June 28, 2024

    @Kartika Rawat , sorry, try this:

    https://1drv.ms/f/s!Av6M5zzS3eWhiRvqfu6NBIcxRlva?e=V6n1Sa

    I think the issue is it exits after a style is selected but the exit is slightly delayed so the user thinks they can continue to scroll.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 3, 2024

    Thanks for sharing the link. We’ll confirm it the product team. ^KR

    C
    Civil Technol38322825e5bj
    Participant
    June 28, 2024

    This issue might be due to inconsistent touch sensitivity settings or a need for more space for touch scrolling. Adjusting the touch sensitivity settings or redesigning the UI to allocate more space for touch inputs could help mitigate this problem

     

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    June 26, 2024

    @Kartika Rawat,

     

    I know exactly what this person is complaining about because I find it irritating as well.  When you are scrolling effect styles left/right, once you select one and start to scroll left/right to select another, it exits style selection while scrolling and goes back to the main screen.  I am not sure if this is intentional or a bug, but it is irritating.

     

    ios: 17.6 beta

    Safari

     

        droopy

     

    Screen recording: RPReplay_Final1719425103.mov

    Adobe Community Expert (not an Adobe employee)
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 28, 2024

    Hi @droopydog500! Can you share the link again? There is some issue with the file attached. It's showing 36 bytes in size. I tried and was able to see the problem. I just wanted to confirm if we're noticing the same issue.

     

    Thanks,

    KR

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    June 26, 2024

    Hi stevem19545731!

    Sorry to hear that. Can you share a screen recording of the issue? Which mobile device are you using?

     

    Let us know. Happy to investigate.

    Thanks,

     

    KR

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