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Participant
June 26, 2024

Effect selection problem

  • June 26, 2024
  • 6 replies
  • 446 views

Selecting effects in the mobile version of Firefly is problematic.

Some categories are more touch sensitive than others, and close the panel without selection being made.

possibly more space for touch scrolling is required?

6 replies

Kartika Rawat
Community Manager
Community Manager
July 23, 2024

Hi all! Our engineers have verified that this is a bug and are currently investigating it. 

 

Thanks. 

KR

Inspiring
July 20, 2024

Ich wollte gerade die Firefly App probieren. Sobald ich in der Ansicht Effekte bin und dort nach links scrollen möchte um einen der hinteren Effekte zu finden, schließt sofort die Effekte Ansicht und ich bin wieder auf der Startseite. Nutzung nicht möglich! 

 

One Plus IN2023, Android 13 

droopydog500
Community Manager
Community Manager
June 28, 2024

@Kartika Rawat , sorry, try this:

https://1drv.ms/f/s!Av6M5zzS3eWhiRvqfu6NBIcxRlva?e=V6n1Sa

I think the issue is it exits after a style is selected but the exit is slightly delayed so the user thinks they can continue to scroll.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Community Manager
July 3, 2024

Thanks for sharing the link. We’ll confirm it the product team. ^KR

Participant
June 28, 2024

This issue might be due to inconsistent touch sensitivity settings or a need for more space for touch scrolling. Adjusting the touch sensitivity settings or redesigning the UI to allocate more space for touch inputs could help mitigate this problem

 

droopydog500
Community Manager
Community Manager
June 26, 2024

@Kartika Rawat,

 

I know exactly what this person is complaining about because I find it irritating as well.  When you are scrolling effect styles left/right, once you select one and start to scroll left/right to select another, it exits style selection while scrolling and goes back to the main screen.  I am not sure if this is intentional or a bug, but it is irritating.

 

ios: 17.6 beta

Safari

 

    droopy

 

Screen recording: RPReplay_Final1719425103.mov

Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Community Manager
June 28, 2024

Hi @droopydog500! Can you share the link again? There is some issue with the file attached. It's showing 36 bytes in size. I tried and was able to see the problem. I just wanted to confirm if we're noticing the same issue.

 

Thanks,

KR

Kartika Rawat
Community Manager
Community Manager
June 26, 2024

Hi stevem19545731!

Sorry to hear that. Can you share a screen recording of the issue? Which mobile device are you using?

 

Let us know. Happy to investigate.

Thanks,

 

KR