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Inspiring
February 26, 2025

Empty page and can't see or generate anything

  • February 26, 2025
  • 1 reply
  • 154 views

I've used Chrome and Edge on Windows 11 and both show empty page but has the top and bottom nav only. The Home and Files tabs are just white below but gallery and about work fine. On my phone the home page shows up properly. Not sure what is causing this.

  • Chrome is up to date but I don't think it's a browser thing
  • I removed all cookies. Still the same even with hard refresh.
  • That whole div is empty and not loading (looking in dev tools)

 

 

Side note, copyright still shows 2024 in lower right corner. Can't believe it's not automatic. Whoever is in charge or built the site should have a serious talk with upper management.

1 reply

droopydog500
Community Manager
Community Manager
February 26, 2025

Hello @E11World,

Thank you for your message. I am sorry you are having this problem. 

The most common reason for this is the Windows firewall is blocking traffic to Adobe. Try reseting the Windows Defender firewall to the default setting.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)