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MATIAS_ZUCKERMANN6885
Participant
March 10, 2025

ERROR AL GENERAR VIDEO

  • March 10, 2025
  • 1 reply
  • 195 views

pague el plan y cada vez que quiero generar me dice que tengo un error o un problema

 

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 10, 2025

Hello @MATIAS_ZUCKERMANN6885,

Thank you for your message. 

 

Can you please let us know what your operating system and browser are along with their version numbers.  Can you successfully generate a video without a keyframe?

 

I have a few questions to help track down this problem.

  • Which plan did you purchase?
  • Can you generate Firefly video without a keyframe?
  • Is your keyframe aspect ratio exactly 16:9?
  • Please tell us what OS and browser you are using along with their version numbers.

 

Also, please include a screen shot of the whole browser window and not just the cute sad dog.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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