Error: Can't load We can't display the generated video. You can edit and try again.

Since a couple of days I'm the same problem, before it worked fine. I have changed browsers, AI models, First frame resolution, restarted my PC and then only running Firefly, all without succes.

Sometimes it generates a video, but with a first frame which is different from the one I provided. So this costs me credits.

I have this issue too. Help.

I keep getting this same message everytime I try to create a video, how can I fix this? I already cleared my cache and cookies. This is the prompt I am using:
 

Cinematic camera tracking shot of the same man from the reference image flying over a dense jungle in Indonesia.

The camera smoothly tracks alongside and slightly below him as he moves forward through the air, maintaining focus on his face and upper body while the jungle rushes beneath.

His rocket-powered shoes emit controlled blue-white plasma flames, with realistic exhaust trails, heat distortion, and subtle light flicker reflecting off nearby leaves and mist.

Below: lush Indonesian rainforest canopy with towering palm trees, banyan trees, thick tropical vegetation, waterfalls cascading into rivers, drifting mist and atmospheric haze creating depth and scale.

His robe and integrated futuristic armor move naturally in the wind, fabric fluttering and reacting to speed and airflow with realistic cloth physics.

Lighting: golden-hour sunset with warm backlight, volumetric god rays cutting through jungle mist, cinematic rim lighting on the character, physically accurate shadows and reflections.

Camera movement: smooth stabilized tracking shot, subtle parallax between foreground leaves, midground trees, and background waterfalls; slight handheld cinematic micro-movement for realism.

Lens & look: wide anamorphic lens, shallow depth of field, soft background motion blur, sharp focus on the character’s face.

Color grading: cinematic teal-and-orange, rich jungle greens, warm highlights, deep contrast, filmic tone.

Style: ultra-realistic, grounded sci-fi adventure film, AAA movie quality, realistic motion, no animation or cartoon look.

Hi diane262167685a5z!

Sorry about the trouble. I tried creating a video from the image, and it's working fine. What prompt were you using to generate videos?