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Participant
March 27, 2024
Open for Voting

Error message for every prompt I've tryed

I'm trying to generate an image but all the results are giving a error message. I've tryed different prompts, in different languages, but it's not working at all. Is the platform under maintenance?

 

 

4 replies

droopydog500
Community Manager
Community Manager
March 28, 2024

When I have seen this before, it seemed to be related to your authentication expiring in that instance. A shift reload in my experience has refreshed your authetication or asked you to log in again:

 

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Adobe Community Expert (not an Adobe employee)
Ten A
Community Expert
Community Expert
March 28, 2024

Glad to hear the problem is resolved.
If it worked fine via the CC desktop app, then there may have been a problem with authentication information, etc.
Next time you encounter such a problem, try deleting browser cookies and local storage first.

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ArthurSanAuthor
Participant
March 28, 2024

I've tryed other browser. I was using google chrome (my default browser) and changed to Firefox. It didn´t work, but then I entered the Firefly by the Creative Cloud Desktop and it worked! I still don´t know what happened, but now everything is fine again! Thank you a lot! 😉

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Ten A
Community Expert
Community Expert
March 28, 2024

I tried to your prompt and works fine.
Can you try another browser?

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