Error message "Something went wrong" in Firefly

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate

My ai image to video generator has stopped working.

Doesn’t work. At all. 

Hi @Lalit38567942zpsl,

The most common reason for this seems to be the Windows firewall. Try reseting it to the default settings.

    droopy

I am facing the same issue. Although i got resolved by logging out but still this keeps occuring 

To add to this, it only seems to occur after I've input the initial prompt, and I am trying to add techniques, style effects, color and tone settings to the prompt, and attempt again. 

I'm having the same issue, tried this and didn't help me at all.  For me it's an occasional error in illustrator that says high demand try again later, and then when I try on the firefly website it works for the first attempt then it just repeatedly fails and gives me something went wrong error. Doesn't matter what browser I'm in.  I wish they could fix stuff like this if they're charging the premium price then these things shouldn't be ongoing issues, there could be a consolation of sorts. Free generations is a tender notion, if they actually worked. 

Have you tried logging in and out? I have seen weird errors like this when an authentication token expired.

If that is not it, will probably need some help from an Adobe employee.

- every time

- same issue on Microsoft Edge and Google Chrome

- also my Illustrator firefly plug-in is not working; the error that I get for Illustrator says that their "network is in high demand" and to try again later but this has been the message that I get for 2 weeks now. 

@HeidiLeComte_IGT, does this happen every time or just once?  Which browser are you using? Can you please include a screen shot of the whole browser window?  Thanks.