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Participant
November 19, 2025

error occurs on firefly and still deducts credits

  • November 19, 2025
  • 1 reply
  • 26 views

HI there - I am very dissapointed in the high percentage of errors that are occuring when prompting videos on Firefly. I have had a subscription for the past few months but feel as though at least 50% of my subscription cost has not been redeemed due to this error.  

1 reply

Community Manager
November 19, 2025

Hi @Ryanon1

Thank you for reaching out. I’m truly sorry for the frustration this has caused, especially when you’re relying on Firefly for your work. Please try clearing your browser cache or using a different browser. 
Let us know if you still face the issue. We are here to help.

^Sam