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January 11, 2026

Error while generating the video

  • January 11, 2026
  • 3 replies
  • 57 views

Every time I try to generate a video, I receive the error shown below. Firefly enhances the prompt, but the generation still fails. This problem started after I subscribed. If this issue isn’t resolved soon, I will need to cancel my subscription, as the app is no longer working for me.

 

 

3 replies

January 13, 2026

Hey @balanced_joy3204 

 

The prompt still has the word "kid". As a result you will get that message.

Cheers

Nate

January 13, 2026

I replaced the word 'child', but I'm getting the same result. Also this prompt was improved by your app.

 

 

droopydog500
Community Expert
Community Expert
January 12, 2026

Hello @balanced_joy3204,

Thank you for your message. 

It appears to be the use of the word "child". The Adobe video models have restrictions on the depiction of children in videos.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)