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grania_0911
January 21, 2026

errors constantly in firefly generative ai

  • January 21, 2026
  • 1 reply
  • 19 views

I keep trying to generate video and usually i get an error without a helpful tip how to change. i don't know if it is my prompt or that we do not have the full access to video generation.

 

 

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
January 22, 2026

Hello @grania_0911,

Thank you for your message. 

It is hard to tell without more information. Can you please reply with the following information:
• What video model, length and resolution did you select?
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• The full prompt you were using.
• A copy of the keyframe(s) or reference images (if any) you were using.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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