Skip to main content
Participant
September 16, 2026

Eu comecei uma assinatura no adobe firefly para usar para um trabalho, eu ainda possuo créditos mas a geração de vídeo diz que eu não tenho, não sei o que fazer.

  • September 16, 2026
  • 1 reply
  • 13 views
Eu ainda possuo créditos para realizar a geração de mais vídeos, mas o site diz que eu tenho que comprar mais créditos, não sei o que eu posso fazer.

 

    1 reply

    N8.
    Community Expert
    September 17, 2026

    Hey ​@wonderful_friend8db0 

    Help us. Help you.

    We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
    Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

     

    Steps to take
    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Cheers

    Nate