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Nico-Bookbeat
Nico-Bookbeat
Participant
April 10, 2026

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg

  • April 10, 2026
  • 3 replies
  • 67 views

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg. 
 

      3 replies

      cipo2k8_pon5281
      cipo2k8_pon5281
      Participant
      April 13, 2026

      The image has Content Credential on every image which I am loading. Even - as a test - a simple image with a few written letters.
      I try with a white background with a sample text. I try with other background color. I use .png or .jpg extension to save files. What is the solution?
      Thanks

      cipo2k8_pon5281
      cipo2k8_pon5281
      Participant
      April 13, 2026

      I have the same problem. Even i use a #f7f7f7 background with a text in. Saved on .png or .jpg. What is the solution?

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      April 10, 2026

      Hi Nico-Bookbeat,

      Thank you for writing in.

       

      To help us investigate further, please share a few examples of the images that were flagged with the ‘Content credentials’ message. We’d like to understand whether this issue occurs only with a specific model or across all models. If possible, providing screenshots of the warning message when using these images would be very helpful.

       

      In the meantime, please try using a different browser and consider changing the image format to see if that resolves the issue.

       

      Once you share the details, we’ll be glad to look into this more closely

       

      Hajar

      Nico-Bookbeat
      Nico-BookbeatAuthor
      Participant
      April 10, 2026

      Hello! I tried using another browser and I got the error message on the newly created white .jpg. Here are a couple of images I’ve tried and got the error message. 
      Thanks! 

       

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      April 10, 2026

      Thank you for following up. Nico-Bookbeat

       

      I tested the images you shared and was able to generate successfully from both keyframes using the Adobe Firefly video model as well as Sora 2. I also inspected the content authenticity for both outputs, and neither image carries any content credentials.

      Generated video using the forest image as a keyframe (Firefly video model)
      Generated video using the white image as a keyframe (Sora 2 model)

      To help you move forward, I recommend:

      1. Generating your video directly from the video generator page instead of using the interface bar.

      2. Downloading the images attached in my reply, since I’ve reformatted them for compatibility.
         

      Please try these steps and let us know if the issue is resolved or if you continue to encounter difficulties. We’ll be glad to escalate the matter further to the product team.

      Hajar

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