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J
joemexican
Participant
March 27, 2025

Every image I upload I get an "image doesnt meeet or user guidelines" error

  • March 27, 2025
  • 3 replies
  • 182 views

I have tried with all kinds of diferent images and I get the same result: "We can't process this prompt because the reference image doesn't meet our User Guidelines."

 

I havent been able to generate not one video from an image and I own all the rights to the images used.

3 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 27, 2025

Hello @joemexican,

 

These appear to be blocked because the model is detecting what it believes are children in the images. The model will not generate videos from keyframes where it believes children are present. That is a restriction of the beta.

 

I verified this by using generative fill to change the people in these images to elderly looking people, and the images were then accepted by the model.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
J
joemexicanAuthor
Participant
March 27, 2025

Hello @droopydog500 ,

 

These are just a few. But others also that are very similar.

 

Thanks,

Joe

 

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 27, 2025

Hello @joemexican,

Thank you for your message. 

Can you please show us the keyframes that are being rejected?  We can best help you if we can see them.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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