every time genration failed

Hey ​@Angelic_Whirl798b  to add a bit more to what ​@Gabriel Grundler Y. mentioned
Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. By providing the requested info we can better assist you. 

Something went wrong troubleshooting

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Other suggestions

1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
3. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources
Cheers

Nate

Hi, Angelic_Whirl798b!

About your generations getting blocked or failing, it’s often due to a few common triggers. Here are some quick tips to get your prompts working:

•  Avoid long, complicated AI-generated prompts.

• Firefly won't generate trademarked brands, political figures, or celebrities.

• No child-related terms: The safety filters will block prompts containing words like child, kid, boy, or girl, or anything resembling child-like imagery.

• Nudity and adult content are strictly blocked.

• For video models, avoid dark or busy reference images. The AI needs to easily distinguish the main character from the background.

If it still doens’t work, please send us the reference photos and the full prompt for us to review! 

Also, if possible, send us a video showing your workflow so we can better understand.

Best,

Gabriel