Skip to main content
MFurst1
Participant
March 6, 2026

Every time I go to download a generated image I get an error that something went wrong and I cannot download images at all

  • March 6, 2026
  • 3 replies
  • 56 views

After I generate an image in any image generation toll provided in your software, it successfully generates the image but I cannot download it. 

    3 replies

    MrEd72
    Participant
    May 4, 2026

    To the Adobe staff:  I refuse to be penalized for the issues with the app by taking away my credits for programming incompetence. You Market your products for mobile platform. To advise all of us to use a PC defeats its purpose and you attempt to mitigate your liability. To me, this is fraud because this has happened to me several times today and I am going to contact my credit card company and dispute the charge.  Furthermore I encourage each and every one of you to do the same; these big companies have known flaws in their programming and expect us to accept it for what it is and pay for it. Well, not this person. Get your act together Adobe, there's plenty of competition available and I can take my business and my money elsewhere, but you're not going to scam me in the meantime. Do better Adobe; don't Market your product for a particular application if you cannot properly support it.

    March 7, 2026

    Hey ​@MFurst1  ​@Candylexa 

    This is frustrating for certain.
    This is a known issue. The team is working on it. Sometimes there are updates and other back end work. It will work… 

    cheers

    Nate

    Candylexa
    Participant
    March 7, 2026

    I have the same problem. I tried my phone and tablet, and it happens on both Android devices. I haven't tried it on a PC.

    MrEd72
    Participant
    May 4, 2026

    Nor should you have to. You paid money to be able to use it on your phone/ mobile application. If they can't make it work, then you are entitled to a refund. They shouldn't be marketing their product for a particular application if they cannot properly support it. That is deceptive and in my eyes fraud.