EVERY time I try to generate a video, I get an error message. No matter the time of day.

The prompt i use: 

Create a futuristic but realistic AI dashboard visualization for industrial equipment monitoring. Begin with a simple red anomaly indicator on a pump trend. The AI analyzes multiple correlated parameters and transforms the simple alarm into a structured diagnosis. Show four clean visual cards appearing sequentially: Fouling, Cavitation, Over Current, Loss of Efficiency. Show trend graphs and parameter relationships behind the cards. The visual should communicate that the system is moving from simply detecting an anomaly to understanding the possible cause. Smooth camera push-in toward the AI dashboard, premium corporate design, realistic industrial data visualization, dark navy background, cyan interface with restrained red anomaly highlights, 16:9.

Use minimal readable English labels only: Fouling, Cavitation, Over Current, Loss of Efficiency.
Text overlay:
DETECT → DIAGNOSE → UNDERSTAND
 

This is embarrassing for a company like Adobe to have a laughable platform like this….what is status of these fixes. I have submitted tickets for months and not a single issue has been fixed. 

It is unacceptable to take money from customers and then provide a subpar platform. 

This happens literally all the time, if I generate a video next few hors no matter what I try it is giving this message. “wow there, speedracer, we can’t wait to make a video for you. Try later” aside from it being a condescending message, it also never gets fixed. I have plenty of credits so that is not the issue. This platform is very very unstable and poorly designed. 

Firefly has become pure garbage. Nothing ever works. Just error messages for the last week trying to generate ANY video using ANY engine. Terrible...

Hi Ghostdancing,
 

Thank you for writing about this.
 

I’m sorry you weren’t able to generate a video in Firefly, that must be frustrating.
 

We’d love to look into it more. Could you tell us if the error only appears when you use the video generator, or if it shows up in other features too? Also, were you trying a specific model when this happened, or do all models give you the same error?
 

These details will help us narrow down what’s going on, so feel free to share anything that might be useful.
 

We’ll be here when you get back to us.
 

Hajar