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fpiagentini
Participant
July 23, 2026

Everything is very slow. I have to refresh many times to use video or image

I try several browsers, from my cellphone and Notebook, I have the same issue everywhere. Takes a lot of time. This happen also in the app. Sometimes I cant write the prompt

    返信数 1

    Tarun Saini
    Community Manager
    Community Manager
    July 24, 2026

    Hi ​@fpiagentini,

     

    Thank you for the detailed information. Since you're experiencing this on both your cellphone and notebook, we'd like to gather a few more details to help investigate:

    • Does the issue occur with all Firefly features (Image Generate, Video Generate, Generative Fill, etc.) or only specific ones?
    • Are both devices connected to the same network when the issue occurs?
    • Have you tried using a different network (for example, a mobile hotspot)?
    • When did you first start noticing this behavior?
    • Do you see any error messages, or does Firefly simply take a long time to load and respond?
    • Does the issue happen consistently or only at certain times of the day?
    • Could you share a screen recording showing the slow performance?

    Regards,

    Tarun