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AlAvram
Participant
July 28, 2026

Everytime I try to generate a video with FIrefly after selecting the Model and format the window freezes - every time, I deleted cache, but doewsn't work

  • July 28, 2026
  • 1 reply
  • 8 views

Every time I try to generate a video using Adobe Firefly, the page becomes completely unresponsive after I select the AI model and video format.

The issue occurs consistently with the following steps:

  1. I open the Firefly video generation tool.
  2. I select the model I want to use.
  3. I select the video format or aspect ratio.
  4. Immediately afterwards, the entire Firefly window freezes.

Once the window freezes, I cannot change any settings, enter a prompt, start the generation, or interact with the page. I have to refresh or close the window, but the same problem happens again every time I repeat the process.

I have already cleared my browser cache and restarted the browser, but the issue still persists. The problem is reproducible every time and currently prevents me from generating any videos with Firefly.

    1 reply

    AlAvram
    AlAvramAuthor
    Participant
    July 28, 2026